Shipping & Returns

We offer Free same-day shipping across Lebanon.

We also offer International shipping at the following rates:

Canada, Mexico $20

USA $20

Africa $20

Asia $20

Europe $20

Middle East $15

Oceania $25

Russia $20

South America $20

Rest of the World $25

All orders are shipped from Lebanon to your desired location worldwide via DHL. Shipping cost does not include customs duty and clearance charges in the final destination.

If you are not satisfied with your purchase, you may return the items in their original condition (unworn, unused, undamaged) within 10 days of receipt, and we will gladly issue a refund. 

Original shipping costs cannot be refunded. The customer is responsible for any shipping costs related to the returned items. We highly recommend returning the items via a trackable and insured shipping service to guarantee delivery. If you want to return or exchange any items, please contact us at info@linabrax.com

International customers are responsible for all additional shipping costs for exchanges as well as any taxes and/or duties imposed by your country’s government. If your order is subject to these duties/taxes, they WILL NOT appear on your LINA BRAX invoice, but will be presented to you and collected by the parcel carrier at time of delivery. Also, if you refuse to pay taxes/duties your parcel will be returned to LINA BRAX and you will be charged for the return shipment costs.

FAQS

Once you’ve received your shipping confirmation email you can click on the tracking number stated in the email to see the status of your order. It may take up to 24 hours for tracking updates to appear.

Unfortunately, we can't support exchanges at this time.  We recommend placing a new order and returning the other item. For returns or exchanges please contact us at info@linabrax.com

Use this text to answer questions in as much detail as possible for your customers.

The best way to care for your LINA BRAX bag is to wipe it with a soft, fluff-free cotton cloth and specially to store it in its dust bag made for this purpose, away from light and heat when it's not being used.

Note that leather used for this Lina BRAX bag has been worked by a craftsman and finished by hand. So, some defects, shading & color irregularities should be considered natural features of the leather. These are not imperfections.

Refer to the next section below for more information about our product care.

Product Care

Note that leather used for this Lina BRAX bag has been worked by a craftsman and finished by hand. So, some defects, shading & color irregularities should be considered natural features of the leather. These are not imperfections.

However, leather & accessories can be irreparably damaged by several conditions:

- Prolonged sun exposure or artificial light will alter the color & sometimes fade it

- Perfumes, oily products, cosmetics will leave permanent marks (like lipsticks, perfumes, hand cream)

- Water sometimes leaves traces

- Jewelry and sharp objects might cause stitches and damage the surface.

***The best way to care for your LINA BRAX bag is to wipe it with a soft, fluff-free cotton cloth and specially to store it in its dust bag made for this purpose, away from light and heat when its not being used.