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FAQ

 

 

No! Our website is user-friendly, and we want you to feel comfortable by placing your order without having to create an account.

If you are in Lebanon, the payment method is either cash on delivery or by international cards.If you are outside Lebanon, you can safely pay by card through Amazon Payment.

Sure, you can pay by wire transfer through Western Union or bank transfer. You can contact us via WhatsApp on +961 78 900 199 or via email on info@linabrax.com for further details.

Yes, we have a showroom in Lebanon, located in the Marina Gate building in Dbayeh - 18th floor (18D).
We also have our bags displayed in many boutiques in and outside Lebanon.

Of course! When you are ordering, you can select the option of gift-wrapping your bag, and you can write the message you want us to put on the card.

It depends. You can send us a message via WhatsApp on +961 78 900 199 or an email on info@linabrax.com with the name or picture of the bag you are looking for, and we will get back to you in no time, after checking with our production team if we can provide it.

The prices online are less than the ones in the boutiques, that’s for sure. However, if you add up shipping fees and taxes to the prices on the website, you will find out that it will actually end up being the same. 

We ship worldwide! So, wherever you are, you can easily have your bag delivered to you.

We ship from Lebanon, so delivery time depends on the destination. It usually takes 1 – 7 days; 1 day being for Dubai and nearby countries, and 7 days for further places like the US.

If the bag is not shipped yet, you can still change the address by contacting us via WhatsApp on +961 78 900 199 or sending us an email on info@linabrax.com.

If the bag has already been shipped, you can only change the address by keeping it in the same country or state. In this case, let us know as soon as possible by using the same contact information.

  • Try to connect to the website using a different browser
  • Try to delete cookies from your browser or clear your cache
  • Try to use an alternative payment method
  • Check that your payment card is enabled for online purchases and keep the 3-D Secure code at hand

If none of the options above helped you solve the issue, do not hesitate to contact us via WhatsApp on +961 78 900 199 or via email on info@linabrax.com

Sure, but the bag should not be worn, damaged or used for any purposes. You can contact us via WhatsApp on +961 78 900 199 or via email on info@linabrax.com to make your request.

We have never received complaints about a faulty or damaged product. We closely monitor and control the quality of every item before it’s shipped.

You can contact us via WhatsApp on +961 78 900 199 or via email on info@linabrax.com.